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Versa 4 - Sleep and steps not recording correctly

‎12-11-2025 22:09 - last edited on ‎12-16-2025 11:57 by Fitbit Moderator

‎12-11-2025 22:09 - last edited on ‎12-16-2025 11:57 by Fitbit Moderator

I have recently bought a new versa 4 after my 1year old versa 4 stopped working.  I set up as advised but 1) it’s not recording any sleep data and 2) it’s not changing the steps count on the watch face daily. I have closed and reopened app, turned off and on iPhone, getting frustrated now.

 

Moderator edit: updated subject for clarity

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‎12-16-2025 08:47

‎12-16-2025 08:47

Hi @Bagpuss1966, welcome to our Community is nice to have you here!

Thanks for telling me about the situation you are going through with your Versa 4, for that porpouse regarding your sleep count I suggest you to please read the following article with recommendations and information. How do I track my sleep with my Fitbit device

 And about the step count please check the article ¨How do I track my steps with Fitbit with my phone?¨

 

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