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Versa 4 stopped working

yesterday - last edited 8 hours ago by Fitbit Moderator

yesterday - last edited 8 hours ago by Fitbit Moderator

My versa 4 stopped working. It is not showing any data, the screen is blank and the plastic watch cover came loss. Can I return it for a replacement. 

Alan Foster

Moderator Edit: Clarified subject

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8 hours ago

8 hours ago

Hi there, @Alansr48. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear about the issues with your Versa 4. I understand your concern. 

To better assist you, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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