Versa 4 - Transcription problem

[Andrea.chiarell]

When I try to answer to a text notification, appears this screen

Do you know how can I resolve?

Fitbit versa 4

Google pixel 6 Pro

 

Moderator edit:  updated subject for clarity

[Odyssey13]

Hi @Andrea.chiarell  only with Android. Click to learn more

[Guy_]

Hi @Andrea.chiarell - is your phone in the same language as your watch?

[Andrea.chiarell]

Hi, thanks for the reply

My smartphone and my smartwatch are both in the same language

My smartphone is Android (Pixel 6 Pro)

[Wodeywo]

Samsung Galaxy 22 - worked fine this morning. Stopped working. Uninstaller and reinstalled, shut down fitbit, restarted phone, played with settings. No luck.

[Andrea.chiarell]

So it can be a server error, and not a problem due to my unit.

Yesterday I contacted support, they said they are working to fix it. Has anyone else contacted them?

[Jaaaasmin]

Ja ich habe das gleiche problem

[Andrea.chiarell]

If you have the same problem as me, please report it to customer support. Let's be heard because otherwise it won't be resolved.

[Jaaaasmin]

Ich habe es mehr als einmal gemeldet.

Bisher noch keine Antwort bekommen

[Andrea.chiarell]

Have you tried contacting an operator by message? They answered me right away, after about a minute

[Jaaaasmin]

Nein wo finde ich das? 

[Jaaaasmin]

Ich hab absoult keine Ahnung.

Ich habe die uhr letze woche zum Geburtstag bekommen am Anfang ging alles & nach ner zeit hat die uhr mir diesen fehler angezeigt was ist das Problem denn bei ihnen? 

[Andrea.chiarell]

You should go to:

- Help and support

- Contact customer support

- *Your device* 

My problem is voice dictation does not work when I answering notifications.

[Jaaaasmin]

Ich hab das Problem.

Wenn ich eine sprachaufzeichnung machen möchte per versa 3 dann geht das nicht mehr.

Ich verstehe absoult nicht wieso.. Diese uhr kostet 200€ sowas darf nicht passieren. ! 

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Versa 4 sorry ! 

[Andrea.chiarell]

They told me that they are working on solving the problem, but in any case the advice I give you is to report it to customer support too. The more we report, the more they understand that there is widespread discomfort among us customers

[JuanFitbit]

Hi everyone. Thank you for your messages and for helping. 
Our team has been informed and will be looking into this. 

Just to keep the Community in order, please let's try to keep the thread in english, so that others can also communicate and understand everything discussed here .  We will be updating the threads on every language, should we get more info about this. 

@Jaaaasmin , vielen Dank, dass du auch hier teilnehmen willst.  Nur ist es wichtig, dass die Threads auf die jeweilige Sprache bleiben, so dass andere Nutzer auch verstehen können. Ich konnte sehen, dass du bereits auf den Deutschen Thread gepostet hast. Sollten wir Weiteres erfahren werden wir alles auch dort posten. 

I appreciate your patience until we get further information. 

[Andrea.chiarell]

Hi Juan, thank you very much for your availability. We are waiting, I hope in the shortest possible time.

Do you know if it was a server side problem?

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Hi Juan, good morning

Are there any news for the transcription problem?

[JuanFitbit]

@Andrea.chiarell , Thank you for your message.  Our team hasn't informed me of any news on this. But I'll keep pushing for it. 
As soon as I get more info, I'll be posting it here to let you all know. 

[bumbleklutz]

Just chiming in to let you know that this issue is also affecting Sense smart watches as well as Versa 4. For me the problem started after migrating my account login from Fitbit to Google.

[Andrea.chiarell]

Oh perfect, thanks for the clarification. I didn't know this because the Versa is a product I recently purchased, so I logged in with my Google account right away. Probably in the company transition, they didn't integrate all the functions. I hope they get it done as soon as possible as they promised.