Versa 4 - Transcription problem

[Andrea.chiarell]

When I try to answer to a text notification, appears this screen

Do you know how can I resolve?

Fitbit versa 4

Google pixel 6 Pro

 

Moderator edit:  updated subject for clarity

[Kevin139]

Hey recently installed the app I have version 3.88 and still having transcription error. 

[MarcoPolon]

Hi. When you submit inquiry like this you should mention your phone model
and operating system level and your Fitbit model so it is easier to
determine what is wrong.

For example:

Phone: OnePlus Nord n100.
System: Android 11
Fitbit watch: Versa 4
Fitbit software version:3.87
Using Fitbit account or Google account

I have Fitbit versa 4 running Fitbit 3.87 on the phone above with Google
account and it is working fine after the recent software update to 3.87

Thanks

[dsswinf]

I have a versa 4 with fitbit version 3.87. My phone is a Samsung s23 ultra. I  went into settings, typed in voice access in search. Then microphone and clicked allow on the  permissions. I can respond to texts now. Hopefully this helps you. 

----------

I have a versa 4 with fitbit version 3.87. My phone is a Samsung s23 ultra. My transcription error is fixed.

[JuanFitbit]

Hi everybody! Thank you for your positive comments and confirming that this has been solved for almost everybody! 
Shout out to those who have helped others, by providing step by step tips and lend a hand!

Our team is still working on a solution for those who are still experiencing this. 
 
Lwryder ,Gimmemoores1  , @MDWood , Thank you for your feedback!  you all mentioned that you are still having difficulties with this.
Could you please describe if you are still receiving the "transcription error"message, or the voice reply feature doesn't work, but you don't get the error message?

If the second one, could you please describe what happens, or what you see? 
Thanks

[Jbyrd1023]

Mine has been working fine for a few days now but all the sudden I'm having
the same issue again and cannot send messages with voice on watch. Also I
cannot link to my google wallet still

[MDWood]

I still get the transcription error message. I have a Versa 4 and I am using a Pixel 6 running Android 14 with version 3.88 of the mobile app. 

 

[mstalnaker]

I have version 3.87 and I still can't reply to text messages. Everything else seems to be working great. But, I had to go back signing in on my Fitbit account. When I used Google, I couldn't even get the latest update to the app.

[Gimmemoores1]

I have a Versa 4 and after the new version was just rolled out last week
the transcription error message finally stopped but twice today when I went
to answer a text it was back to the same old error message. Grrr I thought
everything was going to be ok

[MDWood]

The Fitbit mobile app on my Google Pixel 6 is updated to version 3.88. The mobile app update came from the Google Play store. Also, I am running Android 14. I still can't get the device update for the Versa 4 itself and I still get the transcription error, as well as other errors that are mentioned in other threads here.

[Jbyrd1023]

Yes I also have a versa 4 and I am now once again dealing with the same
issue as well...

[MDWood]

I'm pretty much done trying. No help from anyone, anywhere resolved anything, despite months of trying. This shouldn't be this way but unfortunately it is and it has really turned me against Google. I am one of those people that has "everything Google" but this Versa 4 issue and most importantly, the way it has been handled by Google and Fitbit has really turned me against the company in a way that I don't think is recoverable. There are other options out there and I intend to explore them all. Enough is enough already. 

[Jeff606]

Things I have noticed.  Voice to text is unstable and works  only when replying to the most current message.  Not sure if that is the last message from a particular sender or all senders, still playing.  The Versa 4 doesn't like to share bluetooth, I have problems after my phone connects to my car.  All in all there has been progress and when things work it is exactly what I wanted from Fitbit.

[MarcoPolon]

I noticed similar issue. I had 2 text messages from the same caller. I
wanted to respond to first one and I got transcription error. Second
message was video. I clear messages and I asked my wife to send me text and
I was able to respond by voice. So it seems to be some bug still there.

[Jeff606]

I have had three solid days of transcription and bluetooth.  Hopefully this is permanent because now I like my watch.

[mstalnaker]

I have had it too. Hopefully it stays working.

Sent from my Verizon, Samsung Galaxy smartphone
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[JuanFitbit]

Hi everybody ! Thank you for your comments . 

Seems that the issue has been resolved. 
Could you please confirm here if it is or you are still experiencing the error message?

[Jeff606]

I have had no issues for a few weeks now.

[Holls2]

I have had no issues since the update.

[mstalnaker]

Mine is now working. Thanks.

Sent from my Verizon, Samsung Galaxy tablet
Get Outlook for Android<>

[JuanFitbit]

@mstalnaker @Holls2 @Jeff606 , Thank you for your replies. I'm glad to read that the situation got solved. 

To keep threads on topic or tailed to a specific topic, I'm going to close this thread from further comments. However, you can always check our Help site or get in touch with our Support team by clicking here to receive further assistance.

You all are always welcome to open a new thread should you have further questions.