Versa 4 - Transcription problem

[Andrea.chiarell]

When I try to answer to a text notification, appears this screen

Do you know how can I resolve?

Fitbit versa 4

Google pixel 6 Pro

 

Moderator edit:  updated subject for clarity

[Linsayloo]

I have fitbit sense 2 just over a week old and I'm having same problem too. 

[Andrea.chiarell]

I think we could try trusting Fitbit support. It is also true that we have been marking the problem for 2 weeks now, but I don't think Fitbit would want to lose all these customers. Is there any news moderators?

[MarcoPolon]

Problem with transcription is still there on my versa 4. The good thing is
that Google Wallet works fine. I tested this in restaurant.

[SunsetRunner]

I don't trust tech support because none of them know what's going on or at least they won't admit to it. All they do is want you to reset device or return and replace. Not good tech! And we are just 30 complaining people out of a million. I don't think they care much. They're still making money. Just not from me!

[Andrea.chiarell]

We reported the problem two weeks ago, we discovered where the problem was (in summary, if you log in with the Google account it gives you that error, while if you use the Fitbit account it doesn't), and still there is absolute silence.

Any moderators have any news? I don't want to have to report this issue directly to Google.

[SunsetRunner]

PLEASE report it to Google!!! Maybe they will do something!

[JuanFitbit]

Hi everyone. Thank you for your messages. Our team is aware of this and working on a solution. 
I'll be updating the thread as soon as I receive further information. 

We appreciate your messages and patience. 

[SunsetRunner]

Thank you so much for responding.  It's kind of ironic that I also received an email from support offering a refund for my sense 2.  I really hope we can ALL get a fix for this soon as I really like what this device does when it works. Was just in another chat,Tech support made it quite clear that the pixel watch is getting all the love right now. Fitbit products are kind of being pushed off to the side.

[wlrob2023]

My Versa 4 has never let me answer text messages with the text to message options. When I try, I get an error message. I can't answer calls either.

[wlrob2023]

This shows the message that I get. The Bluetooth is synced, and everything else is good. 

[Silas3192]

Any updates on this? I’ve just started using my fitbit again and first thing I notice is that I can’t voice-reply to messages. 

[MTat39]

• Got Versa 4 July1 and voice to text receives transcription error. Has never worked. Worked fine on Versa 3. Disappointed Google Assistant feature not included. Doesn't make sense to require linking Google account but yet take away Google assistant. Developers, please change your mind on this feature and fix voice to text.  Thanks.

[SunsetRunner]

In typical Fitbit fashion tech support just gives run around with no answers, no resolution date and no solutions. And believe me... It's not for lack of trying to contact them. On my last call tech agent wasn't even aware that an update was rolling out. I had to send him a link to his own website so he could see it for himself.

[MarcoPolon]

I have same issue with new Versa 4. When setting up I chose Google account
instead of creating Fitbit account. I heard that this feature does not work
with Google account yet and hopefully Google will fix this issue. My
coworker is using Fitbit account on versa 3 and this feature works for him

------

I connected via chat with Fitbit support today. It seems that they are not
aware of this major failure. I asked agent to escalate this issue. They
suppose to email me. Let's see what happens

[Andrea.chiarell]

What does "It seems that they are not aware of this major failure" mean? Are you telling me that so far all the mods and such that have replied in this thread have been fooling me? 

I hope they URGENTLY fix the problem, because my patience is running out.

[SunsetRunner]

The NON-TECH SUPPORT offered is ridiculous!! THEY DO NOTHING. And
yes....whether it is the moderators or NON-TECH SUPPORT....someone is lying
to us!!!!!

[Linsayloo]

I just got rid of my sense 2 and purchased a new versa 3 and have the same problem, this really needs to get sorted. Paying all that money for a watch not to work the way as it should 

[Silas3192]

The voice-message replies used to work when I first got the watch, but the contactless payments didn't work. Now it's the other way round, the contactless payments work but i can't use the voice option to reply to messages. It's unbelievable. 

[MarcoPolon]

Agent Danielle did not know about issue or she did not want to confirm. She
asked me to shutdown watch and restart it and try again 😠. Of course this
did not work 😭

[MarcoPolon]

Hi. Are you using Google account or Fitbit account? I started right away
with Google account. Wallet works fine but voice reply never worked for me
since I got this watch in June.