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Can't add cities to the Weather app on my Versa 4

I can't add cities in the Weather app. My phone is an Android. My Fitbit is a Versa 4. I've tried logging off, clearing cache, logging on, location is allowed, turning off/on Bluetooth, nothing seems to work. Also I rebooted the watch. Nothing.

Moderator Edit: Clarified subject

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Hi there, @MelAnt. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that you cannot add cities to the weather app on your Versa 4. I understand your concern, I will do my best to help you with this!

As a first approach, I'd like to make sure that you've restarted your Versa 4 as described here. Then, please try again adding the additional locations.

If the issue persists, please check the following settings:

  • Location services must be turned on for the Fitbit app. For instructions, see How do I use GPS on my Fitbit device?
  • The Fitbit app must remain running in the background on your phone.
Maria | Community Moderator, Fitbit


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It's still not working. I feel like I need a little more information on how
to turn on location services in the app to make sure that's on. My phone
says it is. But when I enter a city name all I get is a spinning wheel.
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@MelAnt Thanks for getting back and for following the steps I recommended. 

For more information, see the Change app permissions on your Android phone help article.

On a side note, please make sure that your Fitbit app and Versa 4 are up-to-date. 

Maria | Community Moderator, Fitbit


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