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Versa 4 accidentally broken

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My name is Benjamin Lamar, and I’m graduating this spring from Monett High School as part of the Class of 2026.

As graduation gets closer, I’ve been reflecting on the things and brands that have been part of my high school journey, and Fitbit is one that truly stands out to me. Over the years, I’ve enjoyed using Fitbit products and the motivation they gave me to stay active, set goals, and track progress. I previously had the Fitbit Versa 2, and more recently I was incredibly excited to upgrade to the Fitbit Versa 4.

Unfortunately, I recently accidentally broke my Versa 4, and I’ve been genuinely upset about it. It may sound small, but it meant a lot to me because it had become part of my daily routine and something I looked forward to using during this special season of life. With graduation approaching, it’s disappointing knowing I won’t have it to wear and use for such an important milestone.

Even with that frustration, I still wanted to take the time to reach out because I truly appreciate Fitbit and the positive role your products have played in my life. Your devices helped keep me motivated, accountable, and focused on healthier habits during some important years for me..

Thank you for taking the time to read my message and for creating products that have meant so much to me.

Sincerely,
Benjamin Lamar

 

Moderator edit: updated subject for clarity

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Hello @BenLamar!  Welcome to our community forums!

I'm sorry to hear that your Versa 4 has been accidentally damaged; I understand that it's an important part of your daily life.

In this case, my best advice is to contact technical support. They have the most appropriate resources to help you more thoroughly.

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