Versa 4 battery draining quickly

[BoyntonBri]

I've already posted on this forum and tried what was recommended and check settings to make sure something wasn't draining the battery.  I did the firmware update and it worked for an hour or so and was dead again. From the forum it looks like there was an issue with one of the updates draining the battery.  I know it's not under warranty but is there any type of credit if you trade in the broken one (that broke just after a year) to get a new one? I really like the watch, but I wish I would have gotten an Apple watch if it is only going to last a little more than a year.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @BoyntonBri. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Versa 4 is still draining. I understand your concern, I will do my best to help you with this!

Since you've mentioned that this started happening after the update, please try to logout of the Fitbit app and swipe off the active face on your phone and turn off the phone's Bluetooth, then hold the watch button for 10 seconds till it vibrates and the logo appears and wait for it to start.

On a side note, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning). For more tips and recommendations, please make sure you've tried all tips and recommendations provided here Can I extend my Fitbit device's battery life?