Hi there, @SlimCat. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 4. I understand how you must be feeling.
If your Versa 4 battery is not charging, please see Why isn't my Fitbit device's battery charging?
Regarding your sleep details, there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:
- If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
- If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
- If you slept for less than 3 hours.
- If your device’s battery is critically low.
For more information, see What should I know about Fitbit sleep stages?
As for your exercise tracking, please note you might unintentionally press the button on your watch when you bend your wrist. This may happen during activities such as a workout that require you to move your wrist a lot. Try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?
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