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Versa 4 blank screen

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‎08-31-2023 11:13 - last edited on ‎09-01-2023 04:01 by Fitbit Moderator

‎08-31-2023 11:13 - last edited on ‎09-01-2023 04:01 by Fitbit Moderator

My new versa4 is sitting in a blank screen, the button when pressed made it vibrate but noting showed up, it was placed on the charger for 30 mins before I tried again, my phone can’t find it, and trying to change the watch face did nothing 

Moderator Edit: Clarified subject

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‎08-31-2023 14:56

‎08-31-2023 14:56

Good to see you in the community for the first time @Mribob661.

Thanks for providing the details regarding your Smartwatch. I'm sorry for the inconvenience that you are experiencing. 

I'd suggest you restart your device as suggested here. In addition, please change the clock face.

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4 REPLIES 4

‎08-31-2023 14:56

‎08-31-2023 14:56

Good to see you in the community for the first time @Mribob661.

Thanks for providing the details regarding your Smartwatch. I'm sorry for the inconvenience that you are experiencing. 

I'd suggest you restart your device as suggested here. In addition, please change the clock face.

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‎08-31-2023 21:44

In response to ManuFitbit

‎08-31-2023 21:44

Thank you for your input on this matter, but as I stated I tried both your suggestions to no avail. Is there any other suggestions available?

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‎09-01-2023 06:12

In response to Mribob661

‎09-01-2023 06:12

Best bet it to reach out to support and they’ll probably have to replace it if it’s less than a year old. 

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‎09-27-2023 12:39

‎09-27-2023 12:39

My Versa 4 did the same thing - that is the replacement they sent me.  The first Versa 4 I bought in January stopped tracking exercise.  They replaced that one and I got the same issue you were having.  They replaced it again with a watch that does the same thing.  I am getting a refund and will not buy Fitbit again.  😞

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