Versa 4 blank screen

[Fliss_mm]

I have a new Versa4 and after a week the screen went black. It shows disconnected from the app and at the moment it started the issue battery was above 50%. I've tried online instructions to hard reset it with no success. 

I charged it overnight to make sure it had enough battery. When I hold press the button, it produces a short vibration almost immediately and another one after about 8 seconds. After doing this 'simple' restart, screen remains black. No Fitbit logo appears. 

I read how to do a hard reset by holding the button for three times. No logo appears at any point either and I cannot figure out how to solve this problem 

Can someone help? Thanks

Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Fliss_mm. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 is still blank. I understand your concern, I will do my best to help you with this!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.