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Versa 4 brightness and motion wake issues

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I have the Versa 4. After I set desired brightness it automatically resets to dim. I've tried EVERYTHING! I turned the watch off and back on again. I did a factory data reset multiple times. What gives? And how do I get google to address this issue?

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Go to Quick Settings to check if you accidentally have Sleep Mode turned on.  That sets brightness to dim and prevents screen wake with wrist turn, among other things.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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