Versa 4: calorie count below expected

[SW-1]

Today I've noticed my watch has stopped counting calories properly. I've done 17k plus steps a run and cycle for an hour and still says on watch calories are 1107 which is low..its seems to add them but not fully. When I went on bike it added about 50 cals for 50 mins which is not right. I've re set and logged out of app. I'm on Amdroid phone although it's the watch not app I think. It counts everything else

Moderator edit: updated subject for clarity

[DavidFitbit · Accepted solution]

Hi @SW-1 Welcome to the Fitbit Community! It's great to have you here! Let me help you with the calories count of your Versa 4.

Please note that your Versa 4 does indeed combine your activity data and your basal metabolic rate to estimate your calories burned.

Your heart rate data is also included, especially to estimate calories burned during exercise. The number displayed on your watch is the total number of calories you burned during the day.

Your BMR is based on the physical data you have indicated in your Fitbit account (height, weight, gender and age) and represents at least half of the calories you burn during a day. This being said, i recommend to verify your personal info in your Fitbit profile.

I hope this information will be useful for you!

[SW-1]

Hi yes this is very helpful. I've realised the way to log weight has
changed to pounds rather than stone and of course I've logged it and it
looks like weight next to nothing ...adjusted it and its all sorted thanks

[DavidFitbit]

Hello again @SW-1 I appreciate your reply.

I am glad to hear that everything is back in order. We remain at your disposition for any additional information. Our main goal is to ensure an excellent experience with our Fitbit products and services.

Do not hesitate to come back to participate in the community. This is how the forums improve!

[SW-1]

Thanks appreciate it!