Versa 4 clock face won't load

[MarkBootland]

Can’t get clockface to load, won’t record anything, comparable with phone, spent all day messaging customer support for bog standard answers, wish I’d bought another Garmin

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community, @MarkBootland.

Thanks for bringing this to our attention, and taking the time to troubleshoot your watch with our Support team. I'm sorry you're going through this situation. This isn't the type of experience that we want you to go through, and please know your feedback is appreciated as it'll help us to work on our devices, as well as improve their performance.

It seems your case is under review and because our team has specialized tools, I'd recommend keeping an open communication with them. Rest assured your case is in good hands and we'll work to get you back on track soon.

[MarkBootland]

Well another day messaging the support team, tried a few other things but still not installed, they were very good to be fair but see what happens tomorrow 

[LizzyFitbit]

Hi there, @MarkBootland.

Thanks for keeping me informed about your Versa 4. While I understand your concern, I'm glad you received suggestions to get your device working and I'm sure our team will continue working on this matter.

I hope we can get you back on track soon.

[MarkBootland]

Both my wife and daughter have Fitbit and tried to load the update but it won’t load

Another day of being told to be patient, while absolutely nothing happens, if this is support 🤬🤬🤬🤬

Returned to Amazon

Moderator Edit: Merged replies

[LizzyFitbit]

Hi there, @MarkBootland.

Thanks for getting back to us and letting us know that you could return your watches to Amazon. I understand that you were frustrated with the issue you encountered and I apologize for any inconvenience it caused. We take customer feedback very seriously and are constantly working to improve our devices and services. Your input is valuable as it helps us to make that happen.