Versa 4 cracked screen

[Shellpiercy]

I’ve no idea how my screen has broken.

I had versa 3 twice before and this has  never happened before.

this versa 4 is quite new , I’m disappointed that it has cracked.

how can this be fixed?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Shellpiercy  from what I've seen on the forums, this isn't something Fitbit can help you with, as there are no repairs for the devices. They often offer a discount towards a new device.

If you paid with a credit card, contact them and ask about any insurance on the Fitbit. It seems that often there is an insurance we're not aware of that could help replace damaged or lost items. Can't hurt to try it.

Can't hurt to try customer support, just in case they can help you

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options