Versa 4 won't turn on or charge

[Msutak]

My versa 4 stopped working.  Won't charge,  screen won't turn on, tried 2 different chargers,  cleaned connection points,  tried multiple different outlets,  and still won't turn on, my phone disconnected from my fitbit,  now it shows that it's finding it but won't show anything on the screen to connect to fitbit app.  Screen stays black. 

Moderator Edit: Clarified subject

[Talahthas]

Welcome back to the Fitbit community, @Msutak!

Sad to hear that you're having issues with your Versa 4. Thanks for having tried to get things fixed by yourself.
As it is missing from what you've mentioned, I'd suggest trying to restart your device by keeping it's button pressed for around 10 seconds until you'll hopefully see the Fitbit logo on it's display.

If that also won't work for you, please contact Fitbit support for further assitance:

Fitbit Support Contact 

[mickeyt46]

I have the same problem. Watch is only about 6 months old. I have tried different chargers. Held button on until red X appears (Reset) but still not starting. It says it is connected on the bluetooth on my iPhone but the app is not recognising it. . . . any thoughts out there. Cleaned the pins on charger plug, the back of watch etc but NOTHING !!!!!

[WalkingFool59]

My 4 has stopped, too. Less than 6 months old.

[Guy_]

Hi @Msutak @mickeyt46 @WalkingFool59 - just in case check How to check charge cable - Sense2 / Versa 4 won't charge, won't start or blank screen

If that doesn't work and holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start doesn't fix it, the watch may be faulty and subject to a warranty replacement.

[WalkingFool59]

Thanks. Got it working but now trying to figure out why it won’t let me add
my device.

Matt

[Guy_]

Thanks @WalkingFool59  - thats good, probably best to make a separate topic with the details of what is not happening.

[Msutak]

So I finally got mine working too (after about 6hrs of messing with it), but depending on what type of phone you're using, I had to go into my app store and type updates and then see all app updates (even though I have mine set to auto update), I sometime have to manually update my app. When I did that, I reopened the app and went under my setting and had to re-add my fitbit to my phone (the new app update is set up differently than the old one...hope this helps.

[Talahthas]

Thanks for reporting back, @Msutak., and thanks for having taken the time to get things fixed yourself.
I'm glad to hear that you now can continue enjoying your Versa 4.

[mickeyt46]

When I contacted fitbit last Sunday and explained all they sent me out a new Versa 4 on Monday and I received it yesterday Wednesday (great service) . . . but now am having problems trying to add this new Versa. Updated phone software, but it drops bluetooth connection while trying to do an firmware update for the Versa. Keeps trying but drops connection. Versa keeps restarting but can’t get past language selection. PS. Old Versa 4 is well out of range so its not within a mile of new Versa so no conflict there

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Hi  Guy, My Versa 4 did same thing, had it since January this year. Tried all the reset tips etc. Was on to fitbit support and without question a new watch body was sent out. Received it two weeks ago . . . new fitbit kept rebooting every 15 seconds so kept dropping bluetooth. Went onto support again, on three occasions to a Josè, Andres, and finally a Vee-Jay who emailed me to say "Hi Michael, I hope you're having a great week. Upon checking here in our system that we already sent you an email and process your replacement on Oct 2023. Our records show that this device was previously replaced, so we can’t replace it again. Thank you for understanding. If you have additional questions about your Fitbit device or services, visit help.fitbit.com. Sincerely, Vee-Jay I. and the Fitbit Team.

I went back to Harvey Norman where I bought it and the lad said we guarantee them for two years, he also said the replacement sent out was a "dud", so I said can I choose a different brand / model but ended up with a Sense 2. Paid another €40 and have an extended warranty for 4 years. Well done to Harvey Norman and two fingers up to Vee-Jay and his so-called team.

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Fitbit support are a joke . . . after sending me out a replacement which was later verified as a "dud", they refused to replace it and also tried to close the "chat window" as they couldn't sort it. Serious flaw in fitbit software it seems. Got sorted with new watch from Harvey Norman FOC

[Guy_]

Hi @mickeyt46 - thanks for the information and glad Harvey Norman sorted it out for you and provide good warranty service.

For your information replacements watches are covered by their own warranty, supplemental to the original, which is minimum 1 year. Any failures in the original or replacements are covered during that time.