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Versa 4 frozen on Fitbit logo

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‎03-23-2025 05:17 - last edited on ‎03-23-2025 09:13 by Fitbit Moderator

‎03-23-2025 05:17 - last edited on ‎03-23-2025 09:13 by Fitbit Moderator

My Versa 4 has frozen on logo. Then it does the seven flashes/Red Cross before going back to logo. Bluetooth has lost it and can’t find it. 
Support rang me twice and got cut off twice- unable to resolve. Fourth Fitbit in as many years going to the bin - back to a normal watch I guess - sad really.

 

Moderator Edit: Clarified subject.

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‎03-23-2025 06:23

‎03-23-2025 06:23

Hi @Whiteblazes  - This reboot loop situation can be terminal, less so if you get a red X

Are you able to do the following, if the device isn't completely faulty?

In the phone's Bluetooth forget or unpair all the device's Bluetooth entries [some devices have several]

In the phone Fitbit App

Click on battery icon [top left]

Click on the Device

Click on remove icon [top right]

Restart and charge the watch

Then in the app, click Add more devices to setup a device

Follow the installation instructions

 

 

Author | ch, passion for improvement.

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