help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 in Teen Account

‎06-10-2025 11:57

‎06-10-2025 11:57

My son is 16. His google account is now his and I no longer have family link. However, versa 4 doesn't sync with his phone, just show kids smartwatch options. Can someone help please. Thanks in advance 

Best Answer
0 Votes
2 REPLIES 2

‎06-10-2025 13:09 - edited ‎06-10-2025 16:21

‎06-10-2025 13:09 - edited ‎06-10-2025 16:21

Hi @jocelynraft.  How long ago did you remove the family link?  I don't have personal experience wit this, but other parents have reported that it can take 24 hours for that change to take effect.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎06-11-2025 09:38

In response to LZeeW

‎06-11-2025 09:38

Hi. Thanks very much. The app updated after 12 hours, now my son has Versa on his phone. Thanks very much for your help. 

Best Answer