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Versa 4 is adding steps when I'm not walking

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‎01-12-2023 23:00 - last edited on ‎01-13-2023 07:23 by Fitbit Moderator

‎01-12-2023 23:00 - last edited on ‎01-13-2023 07:23 by Fitbit Moderator

I just bought a versa 4 and no matter what I do it keeps adding steps when I'm not walking. Anyone know how to fix this? 

 

 

Moderator Edit: Clarified subject

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‎01-13-2023 03:20 - edited ‎01-13-2023 03:21

‎01-13-2023 03:20 - edited ‎01-13-2023 03:21

@Missie5150 Welcome to the Fitbit community!

Sad to hear that your Versa 4 isn't working as expected. As a first step to possibly solve this issue, I'd suggest to restart your device by pressing the side button and keeping it pressed for 10 seconds until the Fitbit logo is displayed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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