Versa 4 is not syncing my all my data

[PogsDuff]

My Versa 4 is not transferring all the data to my phone. I force the sync and it fills in a limited amount of steps, miles etc but not the whole story. It also says it hasn’t synced since yesterday at 15.30 when I have been forcing it to sync since then. Any ideas please? 

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @PogsDuff!

Sad to hear that you're having issues syncing your Versa 4.
As a first approach to hopefully get things fixed please have a closer look here:

Why won't my Fitbit device sync? 

I'll keep my fingers crossed.

[MarreFitbit]

Hi there, @PogsDuff. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. 

If you continue having issues after following @Talahthas' tips and recommendations, please try the steps below:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

On a side note, I'd also recommend syncing your Fitbit device twice in a row so all data can be transferred properly. 

[PogsDuff]

Hello,
Thanks so much. I tried once more to sync after my walk today and everything caught up! I don’t know why it wouldn’t work yesterday or this morning. I’ll keep an eye on it and use your suggestions if I have to.
Thanks a lot.

Sent from my iPhone