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Alexa audio not working on Versa 4

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‎10-12-2023 19:56 - last edited on ‎10-17-2023 07:48 by Fitbit Moderator

‎10-12-2023 19:56 - last edited on ‎10-17-2023 07:48 by Fitbit Moderator

Even though I have both audio settings turned on, when Alexa responds the audio is muted showing an "x" for no sound. I've double checked the settings and they are selected to provide audio. What can I do to fix this?

 

Moderator Edit: Clarified Subject 

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‎10-17-2023 07:38

‎10-17-2023 07:38

Hi there @Tokiemoon, it is nice to see you around. 

Thank you for contacting us regarding the built-in Alexa on your Versa 4.

Given what you said, I believe this could be a problem with your quiet mode settings. Remember that Alexa will not respond if your Versa 4 is in Do Not Disturb or Sleep mode. Please disable these settings if you want it to work properly.

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