help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 is not tracking my sleep data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2024 04:18 - last edited on ‎10-09-2024 06:45 by Fitbit Moderator

‎10-09-2024 04:18 - last edited on ‎10-09-2024 06:45 by Fitbit Moderator

My versa 4 is not recording any sleep , it has recorded it all year but last week nothing I have also lost all of my steps data for last 9 months 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎10-12-2024 13:25

‎10-12-2024 13:25

Hi @Naz76. Welcome to the community forums.

Thank you for providing the details regarding this difficulty experienced with your Versa 4.

Please, make sure that you are using the latest version of the Fitbit app.

Keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available. 

The Versa 4 may need some days to collect some information (particularly regarding to heart rate) and provide sleep score, sleep stages and other data. Make sure that you've also tried the restart procedure described here and check if you continue to experience the same problem.In case the problem is related to the Fitbit app, please try the following as well: 

  • Log out from the app.
  • Clear Cache and Cookies for the Fitbit app in your phone's settings.
  • Restart your phone.
  • Log back in to check if you're able to see your data properly.
Best Answer
0 Votes