Versa 4 is showing outdated data

[kjcashman]

Why is my data on my Fitbit versa 4 outdated. It’s March 2024 and shows July 2023. Also doesn’t update sleep.

Moderator Edit: Clarified subject

[Guy_]

Hi @kjcashman - your watch needs to be syncing to get the correct time.

If it's not syncing it won't show sleep on the watch as this is calculated and later sent to the watch for display.

Why won't my Fitbit device sync?

[MarreFitbit]

Hi there, @kjcashman. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 is showing outdated data. We're here to help! 

As @Guy_ has mentioned, this is related to a syncing issue. Please note that the time will be wrong if your Versa 4 hasn't synced recently as your Fitbit device uses the time of the device you're syncing with. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. 

If you're indeed running into syncing difficulties, follow the troubleshooting steps provided in the help article that Guy_ shared with you.

We'll be around if you need further assistance.

[kjcashman]

I have the correct time. I’ve synced it over and over. My sleep chart won’t go beyond July of 2023. Sleep is the only thing that won’t sync. Everything else works fine. Just don’t get it.
Very frustrating.


Sent from my iPhone

[kjcashman]

Everything syncs perfectly except for my sleep data. Times is correct, steps, just not sleep. Sleep is stuck in July 2023. I totally reset my versa 4 and still no change. It’s only a year old. My last fitbit I had for 4 or 5 years with no issues, battery life just died. This is extremely frustrating not to have up to date sleep data



Sent from my iPhone

[Guy_]

@kjcashman - if your watch was on the wrong time there won't any sleep data for time after that.

Once you get the time correct see if you get the sleep data the next night, providing you meet the criteria.

It may be wise to charge and restart the watch some time before bed.

[kjcashman]

The time on my fitbit is correct. The only thing that won't sync is the
sleep data. It shows July 2023 when it's March 2024. that needs to be
fixed so I can get my sleep data. That is half the reason I purchased a
fitbit so I can track my sleep data. My Fitbit isn't that old and I charge
it regularly so it will sync. Not in this case. Everything else is
correct. Please tell me how to fix or send me a replacement.

[Guy_]

@kjcashman- please see the previous post - and what happens tonight now the watch has the correct time. Any historic data probably won't be recovered, only data from the moment the watch has the correct time should show.

[kjcashman]

I don't know how many times I have to say this "I ALWAYS HAD THE CORRECT
TIME AND DATE - I JUST DIDN'T HAVE MY STEPS REGISTER.

[Guy_]

@kjcashman - it wasn't clear, if the app is not showing the data correctly it can be a problem with it or the heart rate.

First, logout of the Fitbit App, swipe off the active Fitbit window and in Android clear the storage cache and force stop it and restart the phone.

Login and sync, then check your heart rate is showing with a decline during the night.

Second, On the device page in the Fitbit App check that the Versa 4 IS connected to your account and that your phone ISN'T also connected because if it is not correctly setup you may not get heart rate and sleep recorded.

If the watch is faulty and bought in July 2023 it is under warranty and you can chat via the Fitbit App, Help & support section, Contact Customer support for more help.