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Versa 4 is showing the incorrect time

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My versa 4 shows GMT time (5hrs30mins too slow) for India (kolkata) time. Would anyone be able to help me fix this? I tried restarting, factory resetting, and changing to other times on the app. Please, any help would be appreciated.


Moderator Edit: Clarified subject

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Hi everyone, and a warm welcome to our new members.

Thanks for the details and screenshots provided, as well as your efforts while working on this matter. I want to let you know that this issue was escalated to our team and they got it resolved to all our members.

I appreciate your patience and if you continue seeing the wrong time, I'd suggest opening the Fitbit app and pulling down on the Today screen to force a sync.

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30 REPLIES 30

having the same problem here

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Same here in Malaysia. My fibit is 8 hrs behind. 

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Same here...at 7:37 pm India time, my Fitbit is showing 2.07 pm. How do I fix it

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Having the same problem , trying to fix it but am unable to do it .Is it a universal problem?

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Same here 

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Tried everything..reinstalled app, paired, synced ...updated software
too...nothing!
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Same problem! Everything tried but can't fix. And yesterday just updated the latest.

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Hey! I've been facing the same issue too. I think this is just for a few Asian countries. I tried setting the time for a few citites in America and Europe they work perfectly fine, just for India, Dhaka, Karachi, and few other other countries east wards this issue exists.

Restarted my phone, my watch. Unpaired an paired it again. Nope, still the same. I feel its a Fitbit firmware issue. They need to release a new update to rectify this 

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Did software update solve the issue? I had the problem prior to updation
from today morning onwards
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I'm having same problem. 3 hour time difference and I've tried everything!

 

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Ya, I'm from Singapore. Been tried disconnect & re-pair the versa 4. But can't fix the problem 😔 

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After updated, I face those problem...

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Same thing too! I am from Singapore. It keeps reflecting phone location ad United Kingdon. Can't seem to fix the problem. I too re-sync, reset  too 

1000094784.jpg

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I facing 8 hours difference, 2.37pm on my watch now

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Tried to do a manual update on location. Any one van advise how to fix this. Thanks

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Manual update also is not working for the time issue

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I have the same issue since the last few hours. Instead of India time, it is showing GMT. Tried all the tricks and nothing works...

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Me too .I tried to reset my watch deleted all data tried everything but it
did not work .HELP !!😂
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issue resolved automatically. anyone else?

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