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Versa 4 is tracking too many floors

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‎04-24-2023 10:35 - last edited on ‎04-25-2023 10:00 by Fitbit Moderator

‎04-24-2023 10:35 - last edited on ‎04-25-2023 10:00 by Fitbit Moderator

Why is my watch counting excessive floors.. I’m over 157 today and I’ve probably only climbed 6? 

 

Moderator Edit: Clarified subject

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‎04-24-2023 14:13

‎04-24-2023 14:13

Hi @Elevatorguy411 - it would seem there is a fault with the watch. As it is under warranty you can get it replaced, where you bought it or chat via the Fitbit App, click profile photo, Help & support, Contact Customer support, they may make you do a factory reset just to make sure.

Author | ch, passion for improvement.

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‎04-25-2023 10:03 - edited ‎09-01-2023 03:56

In response to Guy_

‎04-25-2023 10:03 - edited ‎09-01-2023 03:56

Hi there, @Elevatorguy411. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Guy_ Thanks your advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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