Versa 4 is tracking too many steps while driving

[asaiah9]

I’m a truck driver so spend the whole day driving. I have to get out every now and then to do manual work with loading etc. My Versa 4 is counting like 15,000 steps a day which obviously isn’t accurate if I’m driving for most of the day. Is there an easy way to adjust the Fitbit to stop counting steps while I’m driving without taking off my Fitbit or manually changing to driving mode each time I’m in and out of the truck?

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @asaiah9!

Sad to hear that you're having issues with step counting in your Versa 4.
As a first approach to hopefully improve accuracy for step counting, I'd suggest setting up your stride length. You can do this either manually in your Fitbit account or have your Versa 4 do this automatically by using GPS for a longer period of time while doing walking exercises. You can find more about that under 'Can I change my stride length in my Fitbit account?' following this link:

How does my Fitbit device calculate my daily activity? 

I'll keep my fingers crossed.

[MarreFitbit · Accepted solution]

Hi there, @asaiah9. Welcome to the Fitbit Community Forums. Thanks for taking the time to share your experience with the step accuracy of Versa 4 while driving. I understand how important it is to you to get accurate data and how useful it would be to have a driving mode. We're to help! 

As @Talahthas has mentioned and suggested, we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, please see the help article Talanthas has shared with you. 

In addition, confirm the following is correct in the Fitbit app:

• Your height (For more information, see How do I manage my Fitbit profile?)

Also, please note wrist trackers count steps depending on the movement of your arms. Fitbit has worked hard to make sure that our devices do not pick up false steps or activity recordings while driving. Unless you're driving in a car with a very stiff transmission or on bumpy roads, your device should not give you false readings. Also, if you place it in a surface with something vibrating or if you make hard hand movements. 

Regarding your inquiry, please note there's no driving mode on Versa 4 or any other Fitbit devices you can use. However, there are ways you can prevent this from happening while you drive:

1. You can plug your Fitbit device into the charging cable while you are driving -- the Fitbit will not count steps while it is charging.
2. You can log the driving manually by following the steps in this article.