Versa 4 is tracking too many steps

[Stephengrimes27]

When I get to about 10000 steps, my fitbit adds on thousands of steps. I reset it and then it gradually goes down thousands of steps. I was wondering if anyone else was experiencing this and can offer a possible solution?


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Stephengrimes27. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is adding too many steps. I understand your concern, I will do my best to help you with this!

Do you have MobileTrack linked to your Fitbit account? If you do, please note that MobileTrack could be tracking those extra steps. To verify this, please in the Fitbit app, tap the Today tab > then tap Devices. In this section you'll see your Versa 4 and below your phone (in case MobileTrack is indeed connected). 

If the above describes your situation, you can remove MobileTrack by tapping on the phone's icon and then select "Remove From Account". 

In addition, I'd suggest to confirm that the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Also, please keep in mind that excess vibration might cause extra steps. Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps.