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Versa 4 is unresponsive

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‎07-26-2023 13:55 - last edited on ‎08-03-2023 09:48 by Fitbit Moderator

‎07-26-2023 13:55 - last edited on ‎08-03-2023 09:48 by Fitbit Moderator

My versa 4 is stuck on one of the swipe screens ( I can see the dots at the top, but nothing else). I tried resetting by holding the button even after it vibrates, but it still won't restart. I fully charged it this morning. It's only a month old. What else can I do?

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-26-2023 22:43

‎07-26-2023 22:43

Hi @summer1711 - you have to hold the button for at least 10 seconds and release when the logo appears.

Author | ch, passion for improvement.

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0 Votes

‎07-27-2023 03:44

‎07-27-2023 03:44

Welcome to the Fitbit community, @summer1711 

Sad to hear that you're having issues with your Versa 4. If restarting your device, as mentioned by @Guy_ , couldn't fix your issue, I'd suggest letting the battery of your device completely drain to the point where your Versa 4 shuts down. Then give it a full charge what will take longer than usual.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2
Best Answer