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Versa 4 isn't tracking my sleep data

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‎05-17-2023 10:20 - last edited on ‎05-17-2023 10:26 by Fitbit Moderator

‎05-17-2023 10:20 - last edited on ‎05-17-2023 10:26 by Fitbit Moderator

The first night my Versa tracked my sleep. Now it shows no data for the last 2 nights.

Why is this?

 

Moderator Edit: Clarified subject

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‎05-17-2023 10:36 - edited ‎05-26-2023 04:02

‎05-17-2023 10:36 - edited ‎05-26-2023 04:02

Hi there, @MTutt0303. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

Sleep stages are based on heart rate data. Since you just got the Fitbit Versa 4, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-17-2023 10:36 - edited ‎05-26-2023 04:02

‎05-17-2023 10:36 - edited ‎05-26-2023 04:02

Hi there, @MTutt0303. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

Sleep stages are based on heart rate data. Since you just got the Fitbit Versa 4, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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