help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2023 04:43 - last edited on ‎08-03-2023 08:36 by Fitbit Moderator

‎08-03-2023 04:43 - last edited on ‎08-03-2023 08:36 by Fitbit Moderator

Why is my Versa 4 not charging? There’s always something to worry about.

 

Moderator Edit: Clarified Subject 

Best Answer
3 REPLIES 3

‎08-03-2023 08:36 - edited ‎08-03-2023 08:37

‎08-03-2023 08:36 - edited ‎08-03-2023 08:37

It's nice to see you here in the community again @Ninjagranny. I'm sorry you're having trouble charging your Fitbit Versa 4.

I would like to recommend some steps to get your device back on track, pleas do the next: 

As a first step I would like you to try cleaning the charging contacts on the back of the device using a toothbrush and some fresh water.

I also need you to clean the pins that are on the charging cable, you will need to use a cotton swab and some rubbing alcohol, making sure no pieces of the swab are left on the pins.

Lastly, you'll need to connect it to another USB port or a UL-certified USB wall charger.

 

Best Answer
0 Votes

‎08-03-2023 09:48

In response to EstuardoFitbit

‎08-03-2023 09:48

My greatest apology Eduardo but it was me!! Unfortunately, :electric_plug: was not working so we changed to another socket but thank you for your advice.

Sent from my iPad
Best Answer
0 Votes

‎08-03-2023 10:28

In response to Ninjagranny

‎08-03-2023 10:28

@Ninjagranny No worries, I'm really glad to hear you sorted this out. Please do not hesitate to keep sharing your experience with us, we are here to help!

Best Answer
0 Votes