Versa 4 not charging

[OkiE74]

I changed bands and face fitbit turned off and will not turn back on. Fitbit logo comes on and then a red X, still not coming on.

Moderator edit: clarified subject.

[ManuFitbit · Accepted solution]

Good to see you participating in the community @OkiE74 

Thank you for sharing the inquiry regarding your Versa 4. Sorry to know the difficulty.

If this is related to the battery, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging?

[growell]

My brand new fit bit versa 4 did this....I deleted the app on my phone, restarted the fit bit (press and hold left side button for 10 seconds), hopefully then fitbit comes back to life and prompts you to get the app for your phone. I reload app on my phone and the fitbit update continued as the Fitbit app asked questions and sought permissions for versa 4 features...btw this also stopped the dreaded flashing fitbit logo followed the the red X of doom. Fitbit/Google it should not be this difficult to use your product. I was within seconds of sending mine back whence it came.

[ManuFitbit]

Hi @growell. Welcome to the community forums. 

Thank you for sharing the inquiry regarding the situation with your Versa 4. Sorry to know the difficulties that you are experiencing.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, take a look at your inbox and keep in contact with Support.