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Versa 4 not connecting to iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2025 14:06 - last edited on ‎01-31-2025 08:52 by Fitbit Moderator

‎01-30-2025 14:06 - last edited on ‎01-31-2025 08:52 by Fitbit Moderator

Cannot connect new Versa 4 to my iPhone.  Tried repeatedly over several hours but same something is wrong, try again message.  Is the issue that Google thinks I have a Samsung flip phone which I do not.  Preventing me getting assistance.

Moderator Edit: Clarified subject

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‎01-31-2025 08:56 - edited ‎01-31-2025 09:03

‎01-31-2025 08:56 - edited ‎01-31-2025 09:03

Hi there @MicheleSansbury! A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation and for all your efforts.

Have you already checked if you can update the Fitbit app?

Afterwards, please follow these steps:

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Restart your Versa 4
  3. Turn your phone off and back on.
  4. Remove all other Fitbit devices from your Fitbit account. For instructions, see How do I set up my Fitbit device?
  5. Remove your Fitbit device from the list of connected Bluetooth devices on your phone or tablet:
    1. On your phone, tap Settings >Bluetooth.
       
    2. Tap the information icon or gear icon next to the name of your Fitbit device.
    3. Find the option to forget the device.
  6. Try setting up your device again.
  7. Uninstall and reinstall the Fitbit app. Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app. For OS requirements, see Fitbit-compatible devices.
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