help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 not giving sleep data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2025 00:02

‎02-15-2025 00:02

My versa 4 has not been tracking my sleep.  I have tried several things and I even did a reset…. But it still is not working.  I’ve never had trouble with this before but it hasn’t tracked for 5 days now.  Has anyone else had trouble with this?  What did you do to make it start tracking sleep again?

Best Answer
2 REPLIES 2

‎02-15-2025 06:02

‎02-15-2025 06:02

My Versa 4 also stopped tracking sleep data as of today. I've reset everything, restarted my phone and checked that the IOS version and Fitbit app version are current. 

Best Answer
0 Votes

‎02-15-2025 08:36 - last edited on ‎02-20-2025 19:27 by Fitbit Moderator

In response to Pambow5

‎02-15-2025 08:36 - last edited on ‎02-20-2025 19:27 by Fitbit Moderator

After doing a factory reset yesterday and then later shut down my phone and turned it back on … it finally worked this morning!!

---

It worked for a day and then went back to not tracking.  I refuse to do a reset everyday.  Something is wrong on your end. I’ve never changed how I wear it when I sleep. I’ve only had this watch since December and it doesn’t do what it’s supposed to do now. Everything was fine until you did an update .  These watches have gone downhill and I would not recommend this watch to anyone.

Best Answer