Versa 4 not receiving notifications

[Pinky4you]

I can’t get my Fitbit to find my phone. I can’t get my Fitbit versa four to show me who called and sent me messages it won’t come up. I can’t find anything on there only what it wants to give me. Do you have any suggestions? I bought the new one and the old one works better

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Pinky4you. Welcome to the community forums. 

Thank you for taking the time to share the inquiry regarding Versa 4. Sorry to know the difficulty.

I'd suggest you following these steps: 

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Set up notifications again. 
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Please, pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

In addition, see: How do I take on-wrist phone calls with my Fitbit smartwatch?