Versa 4 won't work unless it's connected to the charger

[Anshu05]

Versa 4 is not getting started once removed from charging. It's 100% charged

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I have done rebooting. Factory rest also performed but nothing helps 

Moderator edit: merged reply & clarified subject 

[MarreFitbit]

Hi there, @Anshu05. Welcome to the Fitbi Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not working unless it's connected to the charger. I understand your concern, I will do my best to help you with this!

Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 4 once again. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging?