Hi there, @Diane403. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not syncing with your new iPhone. I understand your concern, I will do my best to help you with this!
In addition to the steps you've done so far, please try the following in the order listed:
- Unpair your Versa 4 from your old phone's Bluetooth and also from the new phone.
- Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
- Force quit the Fitbit app.
- Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth on your phone.
- Plug it into the charging cable and open the Fitbit app.
- Set up your Versa 4.
- If there is no connection, restart your Versa 4.
- Set up notifications again.
- Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.
With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
Regarding the data loss, may I know if you synced your Versa 4 before trying to switch the phones? Did you lose the data from yesterday or more days?
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