Versa 4 not syncing

[NatalyC]

Hello.

My Versa4 stop syncing with my Galaxy A13 phone. Removed App and reinstall it.  Even did a factuary reset on my watch (saw it on Youtube) and nothing is working.  Now I have a watch telling me to link with my phone and my phone not able to synch.  Any Ideas on what to do?  Chat for 2hr with Google and they told me that they would be working on it but not sure when and where I should look for any update.  Now I have an intellignet watch not even intelligent enought to show me the time.. Any advise would be appreciate. 

Moderator Edit: Clarified subject

[TonyK11]

I am having the same issues.  Mine started 2 days ago.  I have done all the tricks and nothing.   It tells me it found my fitbit but then waiting for the code it tells me "something went wrong, try again"  have done all this many many times.  It just sucks because the time is not even correct anymore.  I don't even know who I can contact about this

[ranoliengirl71]

I have exactly same issue customer services were useless and quite rude.

[misterCharlie]

Google is not working on the issue. They are saying that they are, but even the most simple glance at these boards shows that the Versa 4 is dead-in-the-water and Google/FitBit don't care. They want us to fork over more money and buy a different product so that they can make it stop working and steal even more money from us.

Google should go back to being a just search engine and stay in it's **ahem**ed lane! 

[ranoliengirl71]

Yeah my watch is only 3 months old the shop is taking back.
I wont be buying another

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[Townie71]

You're not alone. Read ALL the other posts with similar titles on here, ("Not Synching with mobiles")

[ranoliengirl71]

Glad in a way not just me

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[littlebrownshed]

This was the result of my conversation - 

3:51:44 AM Anne: Just to let you know, we have an ongoing issue with setting up the device in the Fitbit app for android devices.

3:51:46 AM Anne: And to inform you as well, there's no issue with the device and even if we provided you a new replacement, there's no guarantee that it will work as well, as we have an on-going issue.

3:52:23 AM Anne: We're sorry for any trouble.

3:52:25 AM Anne: At this time, we do not have an estimated date for when the fix will be available.

3:52:28 AM Anne: We appreciate your patience and look forward to getting you back on track.

3:52:34 AM Anne: But we will do our best to resolve this as soon as possible and our team and developer are working on the issue.

I would like to use expletives but this won't help - no estimated time for a fix - would any other company or business get away with this?

[ranoliengirl71]

I had simular yesterday with a guy
I told him he was very rude, deff not what my head was saying but thought I had better be as polite as I could.
He told me I wasnt getting a refund and and to just wait it out as the fix it team knew they was issues.
Yeah well its getting returned to very today because they were very helpful.

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[DianeMaria]

So are the fitbit board mediators going to post an update to everyone's complaints??? Or just keep us in the dark. CMON!!! 

[ranoliengirl71]

By way he was talking I doubt it.

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[DianeMaria]

Just talked to Google Support. They are aware of the problems with Versa 4 and are working on it. May take a few days to a few weeks. Public will be notified through the Fitbit app. Let's hope!

[ranoliengirl71]

Thanks

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[JADJA]

I'm having same issue tried everything suggested but no use, not syncing now for 3 days

[ranoliengirl71]

I did think it was just my new watch but dug out the old fitbit of my sons and that is not sync either.
That was just so fitbit didnt blame it on me.

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[PhilipL]

It's not just Versa 4, the problem also affects Versa 2 and 3 too and maybe other watches. The problem started for me on Wednesday when I updated the app to the latest version, 4.28, since then the app has failed to sync with my Versa 3. The app is obviously broken.

[ranoliengirl71]

The advisor got me to download the new app
Guess they were just stallying telling me it was their issue not mine,
Nine got worse when i did the factory reset that the next advisor advised.
Before that it just didnt sync after that it just froze on the first info screen.

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[DeniseTaylor]

Same issue so frustrated. I hade the watch a little over a month!

[ranoliengirl71]

Thankfully very took mine back.
I have bought a cheap basic smartwatch

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[Mags71]

I have the same phone and I have exactly the same problem. I wish Google would let their customers know what's going on. I have emailed them and, after explaining I had tried all the usual steps to get my Versa 4 to sync, they replied telling me to do all the things I had already tried. I have now synced my really old Charge 2 and it's working fine. So annoying.