Versa 4 not syncing

[Cgris]

Versa 4 not syncing to App since yesterday 

Moderator edit: clarified subject.

[ManuFitbit]

Good to see you participating in the forums @Cgris. 

Thank you for sharing the inquiry regarding your Versa 4. 

Please, make sure to follow the steps listed in this help article if you are still experiencing this difficulty with your device and the Fitbit app. 

[williams.ruth]

I’ve got this too today, it’s not recorded my swimming session on the app but usually does. I’ve synced many times, re uploaded the app and nothing 

[ManuFitbit]

Hi @williams.ruth. A warm welcome to the community.

Thank you for taking the time to share the details about this difficulty with your Fitbit app. 

Please, give it a try by following the steps listed in the help article that I've shared above. 

In addition, try to perform these troubleshooting steps:

• Log out from the Fitbit app.
• Offload the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the hours of activity are available now.

[williams.ruth]

I did all of the above but the swimming did not show for Monday. Today it did work though so hopefully it made a difference.  Hoping it was just a blip as my Versa is less than a year old.

[ManuFitbit]

Thanks for the response @williams.ruth. 

I hope your device is working perfectly now.  If you're still experiencing the issue, the best next step is to reach out to our Support team. They have specialized tools and resources to provide you with the most effective assistance.