Versa 4 not tracking distances and stops activity

[Silviagotlife73]

So I went from the versa 3 to the versa 4. On my versa 3. Never had problems with tracking mileage or it's stopping in the middle of a walk for a rest. Now with the versa. 4. It doesn't track my miles and when I'm in the middle of a walk if I stop it stops the activity and I have to start all over again

Moderator Edit: Clarified subject

[Mark_Hanson]

I have the same issue, and not able to find one solution to this issue. Guess this forum has no responses either

[Freestream]

Just started trying to use a Versa 4 on a long walk. It stopped tracking after less than a mile. Restarted only to have it repeat the problem. Not impressed so far. 

[lcassa6d50ff]

WOW, and I just ordered one because my faithful SURGE stopped tracking my route. 

[EoinH2000]

Having the same issue with my recently purchased Versa 4,

Quite disappointed with it so far, was more impressed with the Versa 3

[leggylyn]

I have exactly the same issue. Hasn't tracked since the start. Wishing I hadn't upgraded now.

[LeeAnnWest]

I have the same problem. I go walking with my sister. She has a garmin and Im always at least a half km behind her even tho we are side by side and on a tracked path. 

[j_beerman]

Having the same issue after the last update.  
if I try to restart, it will vibrate and do nothing and the excercise is never logged in the app.

If I restart the Fitbit, it will start again, bit then stops again.  It happened to me 3 times yesterday and once today.

[Free12345]

My Versa 4 just shows the “download the app” screen even though I’ve downloaded the app, what am I doing wrong?