Versa 4 not tracking my exercise

[funkyand3]

I recently bought my Versa 4 and not one of my exercises has been available to view in the app. That's a number of runs and other workouts. The only things recorded are my workouts from the Pelaton app. 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @funkyand3.

Thanks for letting me know about this situation in regards to the exercise tracking of your Versa 4.

I recommend you to check this article, specifically in the part 'What are some tips to make sure my activity is tracked accurately?'. I'm positive they'll help you improving the situation.

[funkyand3]

Unfortunately, the article hasn't helped. I don't see what else I need to do; I start the exercise on my watch, I run and then I end the exercise. Then I sync but still don't see any trace of that on the app. As I said the only Exercises registered are the Pelaton classes taken, which are obviously imported from the Pelaton app. 

[ScottMelrose]

Curious, are you talking about the hourly graph? I've been having that issue since I bought mine over 9 months ago with no help from the "experts" here.

[funkyand3]

I assume that if I want to look at the stats for my runs, I would go to the Exercise Days section But that is blank. No idea how else I would do it. Is this an Android issue?

[funkyand3]

This is what I see on the app...

 why is the exercise section blank?

[KarenAudett]

I'm having the same problem. I walk out run every day. The app had not shown any activity since October 1. It tracks everything but activity.