Versa 4 notifications are not vibrating

[Sumersss]

Hi! I have a versa 4 and my notifications have stopped buzzing. They're still coming through but on silent so I assume the Bluetooth is still working. And it still vibrates for alarms and timers so the vibrate is still working too. I've tried disconnecting and reconnecting multiple times, I've powered done my watch and phone multiple times. It's not on sleep mode or do not disturb (that's got me beofre!). I'm out of ideas on how to get it fixed :((

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Sumersss. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not vibrating when a notification comes in. I understand your concern, I will do my best to help you with this!

I'd recommend resetting the notifications settings on your Fitbit app. To do so, please try the following in the order listed:

- Sync your Versa 4
- On the Fitbit app > Tap on your profile picture > Tap on Versa 4 > Tap Notifications and you'll see the option to disable them or to turn them on. If they are already off, try turning them on. 
- Log out of your Fitbit app
- Force quit the Fitbit app
- Restart your Versa 4 
- Log back into your Fitbit app
- Turn off the Notifications settings