Versa 4 replacement is taking too long to ship

[carole1751]

On or about February 11 my Sense 4 quit.  After fully charging it, the face showed a big red X.  I talked to a tech about this and he asked for a screen shot which I emailed to him.  He then sent me a Fed Ex label and I sent the tracker to FitBit.  After no communication from FitBit, on Februay 26, I entered a chat room with Diego.  He told me that the device had been received on February 20 and the replacement was on its way and it should be here sometime  "this week."  Here it is 2 weeks later and I've still not received the device or any kind of communication from FitBit.  At this point I just want my $200 back so I can buy another brand of tracker.  Fitbit used to sell  quality products.  My first was a One, which I clipped to my  clothing for a steps tracker.  I would not recommend any device by Fitbit to anyone.  Is there anyone at Fitbit who would care enough to respond?

Moderator Edit: Clarified subject

[Guy_]

Hi @carole1751 - you can only talk with support.

Once you start the replacement process it is unlikely you can get a refund and if the watch is older than 45 days it would not be an option.

[MarreFitbit]

Hi there, @carole1751. Welcome to the Fitbit Community Forums. I apologize for the delay in getting your Versa 4, I understand how you must be feeling as it's been longer than three weeks in the waiting. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Guy_ Thanks for your input! 

To properly address your concern, please note this kind of inquiries is handled with our Customer Support only. Since you have reported this matter to them already, please note there's nothing left we here in the community can suggest other than waiting for them to update you regarding your replacement status.

As advised, you’ll receive an email with your tracking information. If your email address is associated with a Google account, you can check the status of your order there. Thanks in advance!

I've moved your post to the Versa 4 board for organization purposes.