Versa 4 replacement order is delayed

[Derf55]

4 weeks ago mine stopped working, and a replacement was to be sent out. I  e had 4 different reason why it's not... I Paid premium and  can't use it I'm totally peeved. I feel they are jerking me around  ..hoping I forget about it .my wife got for a gift  and both will never waste money on another 1...... guess old saying goes  ( take the money  and run )   nowattest excuse they Re experiencing shipping difficulties.... I ve sent a letter now ctv consumer affairs ... hoping get this dine n behind me 

Moderator Edit: Word choice and carified subject

[MarreFitbit]

Hi there, @Derf55. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Derf55]

I believe fitbit should give me my money back, as I have had 5 different
excuses to replace my versa 4...... ..

[tigerjen99]

I definitely can sympathize with you.  I have been a loyal fitbit fan since they started with the clip on model back in the day.  However, the fitbit versa 4 has been nothing but trouble.

12/27/2022 - fitbit gifted to me and turned on. (Device 1)

1/6/2023 - screen froze

3/11/2023 - after more issues, fitbit versa 4 replacement order placed.  (They didn't require me to mail in my defective device). (Device 2)

6/26/2023 - after issues with the replacement device, I was advised to order another replacement. (Device 3)(did not have to send in defective device)

7/19/2023 - continued issues occurred (throughout July)

7/25/2023 - advised to order replacement (Device 4)(did not have to send in defective device)

7/29/2023 - received device 4 on 7/27 only to have restart loop issue start by this date.

restart loop issue persisted for another week or two

8/29/2023 - I was advised to get replacement, but this time they said I had to mail in defective device.  Shipped on 8/29.

9/13/2023 - Fedex shows package was delivered on 9/5/2023.  I still haven't had the link sent to me for reorder device 5.

I'm so frustrated.  I plan to leverage the one year warranty as much as possible and after that I will likely break my ties with fitbit. 

I hope you have better luck than me.  Versa 4 is a piece of junk.

[Derf55]

Gave up fighting with this **ahem** company ordered a new one from an other
company with 3 yr warrenty n reviewed reviews all positive fitbit I hope
goes.rits up n loses every cent they coned people