help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 return

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2022 01:44

‎10-31-2022 01:44

Is anyone else having a problem with trying to return their Fitbit versa 4? Mine is saying I'm past my 45-day return policy and it's not even been out for 45 days they did not start shipping them until September 22nd. Hmm...

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-31-2022 06:43

‎10-31-2022 06:43

The return policy is 45 days from the ship date. As @Odyssey13 said, call the support line. Do it soon though as the clock is ticking.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎10-31-2022 04:20

‎10-31-2022 04:20

You'll need to get with support to learn more.

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎10-31-2022 06:43

‎10-31-2022 06:43

The return policy is 45 days from the ship date. As @Odyssey13 said, call the support line. Do it soon though as the clock is ticking.

Best Answer
0 Votes

‎10-31-2022 18:13

‎10-31-2022 18:13

I had a similar experience.  My time frame to return the Versa 4 started the day I pre-ordered it which was weeks before it shipped.  

Best Answer
0 Votes