help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 screen acts odd while charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2022 08:50 - last edited on ‎10-18-2022 03:23 by Fitbit Moderator

‎10-16-2022 08:50 - last edited on ‎10-18-2022 03:23 by Fitbit Moderator

  • While charging the screen bounces all around! Is that normal? It sure doest look good!

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
6 REPLIES 6

‎10-16-2022 14:57

‎10-16-2022 14:57

@SandraGail What do you mean by “the screen bounces all around”? The physical device bounces or the image on the screen moves erratically? 

Best Answer
0 Votes

‎10-16-2022 15:43

In response to SunsetRunner

‎10-16-2022 15:43

Sent from my iPhone
Best Answer
0 Votes

‎10-18-2022 03:28

In response to SandraGail

‎10-18-2022 03:28

Hi there, @SandraGail. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 4 before reaching out. I understand where your concern is coming from. @SunsetRunner Thanks for your help!

 

As a first approach, I suggest restarting your Versa 4. For instructions, see How do I restart my Fitbit device?

 

If the issue persists after the restart, please make sure you're charging your Fitbit device the right way. For more information, see How do I charge my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎10-19-2022 13:37

‎10-19-2022 13:37

When I charge the full screen battery level shows briefly (way too briefly I think), and then shows the main screen. Not seeing any "bouncing"

Best Answer
0 Votes

‎10-19-2022 15:14

In response to Smaggers

‎10-19-2022 15:14

Hi there, @Smaggers. Thanks for stopping by in the Community Forums. 

 

To check the battery level on your Versa 4, from the clock face, swipe down. The current battery level appears at the bottom of the screen. Also, you can swipe down on the Today tab of the Fitbit app to see your battery level in the top right corner.

 

As suggested above, please see How do I charge my Fitbit device?

 

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎10-19-2022 17:48 - edited ‎10-19-2022 17:49

In response to MarreFitbit

‎10-19-2022 17:48 - edited ‎10-19-2022 17:49

I'm already aware how to check the battery level.. I was just saying that it's poor design that the big battery charging view that appears when connecting the charger disappears so quickly (it only shows for a couple seconds). It's not a big deal but it could be presented better.

 

Also I was responding to OP's report of "bouncing" which I don't see.

Best Answer
0 Votes