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Versa 4 screen not working properly

‎05-12-2026 18:39 - last edited on ‎05-13-2026 04:37 by Fitbit Moderator

‎05-12-2026 18:39 - last edited on ‎05-13-2026 04:37 by Fitbit Moderator

Have clock face shadowing on watch face. Has never been wet. Tried turning off, changing faces. Not working.  Any suggestions?

Moderator Edit: Clarified subject

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‎05-12-2026 19:58

‎05-12-2026 19:58

Hi @ShirleyS1951 - unfortunately burn in can occur over time, especially if Always On is used and it won't go away.

However it does depend on the type of clock face used, background and text/image intensity and some clock faces may be able to mask some or all of it better than othets, a case of experimentation.

Author | ch, passion for improvement.

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‎05-13-2026 04:42

In response to Guy_

‎05-13-2026 04:42

Hi there, @ShirleyS1951. Thanks for stopping by in the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 is not working properly. I understand your concern, we are here to help you. @Guy_ Thanks for your contribution!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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