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Versa 4 screen stuck on a red X

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‎07-08-2023 09:20 - last edited on ‎07-10-2023 04:28 by Fitbit Moderator

‎07-08-2023 09:20 - last edited on ‎07-10-2023 04:28 by Fitbit Moderator

Display on has a red X on screen Versa 4

Moderator Edit: Clarified subject

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‎07-10-2023 04:50

‎07-10-2023 04:50

Hi there, @feresa. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

If you haven't done so yet, I recommend following the steps below:

- Remove the Versa 4 from your phone's Bluetooth settings and in the Fitbit app.
- Restart your Versa 4.
- Turn off other Bluetooth connections when not in use.
- Plug it into the charging cable and open the Fitbit app.
- Set up your Versa 4.

If the issue persists, see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


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‎07-10-2023 04:55

‎07-10-2023 04:55

I believe it may be the red X you see when you first boot up your watch.

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