Versa 4 screen stuck

[RachyB85]

Does anyone know how to get it past the connected screen with the tick? I have tried everything. 

Moderator Edit: Clarified subject

[MakMak]

Hi, @RachyB85! Have you tried adding it as a new device again?

[RachyB85]

Hey MakMak, no I will try it now thanks. 

[MarreFitbit]

Hi there, @RachyB85. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

If the steps recommended by @MakMak don't do the trick, please try the following:

• Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 4 again.
• If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[RachyB85]

Thank you for all your comments but I still cant get it to go past the screen with the tick.. I have tried everything.. I think its faulty 😩 x

[MarreFitbit]

@RachyB85 You're welcome! I understand where your concern is coming from and how you must be feeling.

To better assist you, would you mind attaching a photo showing the error message you're getting on your Versa 4? In order to add a photo to your reply please: 

• When you're in the reply page, click on the Insert Photos icon (the little camera). 
• Then, click on the Choose File in the middle of the grey window that will pop up. 
• Search for the photo on your computer or phone and click on Open.
• Once the image shows up in the grey windows, select the size and the position and click on Done.

Looking forward to hearing from you. 

[RachyB85]

Thank you for you kind message.. I have attached the photo of the watch.. it wont budge past that screen. 

 

[MakMak]

Have you been able to restart your Versa? That might do the trick. If not, you might have to let the battery run down and try to power it up again. It might also be worth considering an exchange at the store since it's brand new.

[RachyB85]

Yes it let's me restart the watch, go through everything and then just stops on that screen. I think it is definitely faulty. 

Thank you for all your help. 😁