Versa 4 screen wake isn't working

[vadercr]

I've enjoyed just turning my wrist to get the display to turn on with both the Versa's I've had. But now I can't get my Versa 4 to do that. With all the updates I thought maybe a setting got turned off but if there is a setting I can't find one. Anyone have a suggestion. 

Moderator Edit: Clarified subject

[Guy_]

Hi @vadercr - did you try to pull down on the watch face to get to Quick Settings and turn off all the icons?

If necessary hold the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start which may make it work properly.

[MarreFitbit · Accepted solution]

Hi there, @vadercr. It's nice to see you around the Fitbit Community Forums. Thanks for the details provided in your post, I understand where your concern is coming from. We're here to help you! 

Please go to your quick settings and check if the screen wake has been accidentally turned off. To do so, swipe down from the clock face on your watch to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device? 

If the above doesn't work or doesn't describe your issue, as @Guy_ mentioned, probably your Versa 4 is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

Please let's try to check this setting one more time by swipe down from the clock screen. For more information, see How do I navigate my Fitbit device?