help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 screen won't respond

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-04-2023 14:10 - last edited on ‎02-25-2023 06:31 by Fitbit Moderator

‎01-04-2023 14:10 - last edited on ‎02-25-2023 06:31 by Fitbit Moderator

my versa 4 is hung on the main screen - time, heart rate, date, etc. Will not scroll left, right, up or down.  Anyone have a suggestion?

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎01-05-2023 02:54

‎01-05-2023 02:54

@DaBert Welcome back to the Fitbit community!

Sad to hear that your Versa isn't working properly. Please try to restart it by pressing and holding the side button for 10 seconds or until the Fitbit logo appears on the display.

 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎01-05-2023 05:45

In response to Talahthas

‎01-05-2023 05:45

installed new clock face and it seems to work fine,

thanks for the reply.
al
Best Answer
0 Votes

‎01-05-2023 10:14

In response to DaBert

‎01-05-2023 10:14

@DaBert You're welcome! Glad I could help you.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes